016-799WorkCentre 3345

Fix Xerox WorkCentre 3345 Error 016-799 | Network Setup

Error 016-799 on the Xerox WorkCentre 3345 typically occurs during 'Scan to Folder' or 'Scan to Email' operations. This signifies a failed network handshake between the device and the destination server. Correcting the network settings or credentials usually resolves this issue.

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Common causes

  • 1Invalid credentials stored in the address book.
  • 2SMB protocol mismatch (Server requires SMBv3, printer set to SMBv1).
  • 3Network firewall blocking the printer IP address.

Solutions

Verify SMB Credentials

  1. Log into the printer's Web UI (CentreWare Internet Services).
  2. Navigate to 'Properties' > 'Services' > 'Workflow Scanning'.
  3. Ensure the file path, username, and password are correctly entered.
  4. Test the connectivity using the built-in test button.

Network Protocol Check

  1. Confirm that SMBv2/v3 is enabled on your host server.
  2. Ensure the printer has a stable IP address.

Steps to follow

  1. 1

    Open CentreWare

    Access the device configuration via your web browser using its IP address.

  2. 2

    Check Scanning Setup

    Go to the Workflow Scanning menu to verify the server destination settings.

  3. 3

    Validate Credentials

    Re-enter the domain, username, and password, ensuring no typos were made.

Frequently asked questions

No, it is a configuration or network issue rather than a hardware failure.

Usually, if the server address is reachable but the authentication fails, it will report as a communication error.

Sometimes firmware updates improve compatibility with newer SMB security standards, so checking for updates is advised.