016-799C625

Xerox C625 error 016-799: SMTP Server Troubleshooting

The Xerox C625 error 016-799 points to a communication failure with the SMTP server during scan-to-email operations. This SMTP error frequently occurs when mail security policies change or authentication credentials fail. Proper configuration is essential in corporate environments. The VersaLink C625 is designed for efficient document digitization.

0 views

Common causes

  • 1Recent change in SMTP server credentials.
  • 2Incorrect SMTP port configuration (25/465/587).
  • 3Expired security certificate on the device.
  • 4Traffic blocking by network firewalls.

Solutions

Quick Diagnostics

If your Xerox C625 displays error 016-799, first check if your corporate email server has recently updated security certificates or if the device has lost internet connectivity.

Step-by-step Solution

  1. Validate SMTP: Access the device web interface (CentreWare) and verify the SMTP host.
  2. Check Port: Ensure the port is set to 25, 465, or 587 based on your email provider.
  3. Test send: Perform a scan test after applying updated credentials.
  4. Certificates: If using SSL/TLS, ensure the certificate is properly installed on the device.

Maintenance and Prevention

Regularly check the expiration status of service account passwords. Keep device firmware updated to ensure support for modern encryption protocols.

When to call a technician

If SMTP is configured correctly and the network has internet access, contact your IT administrator to rule out firewall blocking the scanner's IP.

Device technical specifications

  • Technology: Color Laser Multifunction
  • Speed/Performance: 50 ppm
  • Connectivity: Gigabit LAN, LDAP/SMTP support
  • Feeding capacity: 550-sheet standard tray
  • Compatible supplies: Xerox C625 Series
  • Recommended use: Corporate environments
  • Official drivers / firmware

Steps to follow

  1. 1

    Validate SMTP

    Access the device web interface (CentreWare) and verify the SMTP host.

  2. 2

    Check Port

    Ensure the port is set to 25, 465, or 587 based on your email provider.

  3. 3

    Test send

    Perform a scan test after applying updated credentials.

  4. 4

    Certificates

    If using SSL/TLS, ensure the certificate is properly installed on the device.

Frequently asked questions

This code indicates the device cannot communicate with the SMTP server configured for scan-to-email.

This error stops all email functions, so it must be resolved to restore scanning capabilities.

No, scanning is a digital function. However, keep your firmware updated for protocol compatibility.

Only if your email account passwords or security policies change.