016-799B315

Xerox B315 error 016-799: Troubleshooting Guide

Xerox B315 error 016-799 is a common notification related to network communication failures. This issue often arises when the multifunction printer loses its link to the print server or experiences an IP address conflict. To fix the 016-799 error on the B315, it is recommended to verify local network parameters and ensure connection stability.

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Common causes

  • 1IP Conflict: Two devices sharing the same address.
  • 2Print server time-out: Device unreachable within the firmware's wait period.
  • 3DNS resolution failure: Inability to resolve the gateway path.
  • 4Cable degradation: Physical layer damage causing packet loss.

Solutions

Diagnóstico rápido

Error 016-799 typically appears on the front panel when the device fails to hand-shake with the network. Check if the device is reachable on the network by pinging the IP address from a connected computer.

Solución paso a paso

  1. Check physical network connection: Verify the Ethernet cable is securely connected to both the device and your router.
  2. Power cycle networking hardware: Turn off the printer and the router to refresh DHCP IP address assignment.
  3. Configure static IP: Manually set a static IP address in the network menu to avoid future conflicts.
  4. Clear print queue: Remove stuck jobs on the host PC to prevent continuous error loops.

Prevención y mantenimiento

Avoid dynamic IP ranges for office equipment. Keep firmware updated to address communication bugs. Always use OEM cartridges, as faulty third-party chips can sometimes cause internal board resets that trigger connectivity flags.

Cuándo llamar a un técnico

If the error persists after setting a static IP and the network port link lights remain off or orange, the internal NIC might be failing.

Ficha técnica del equipo

  • Tecnología: Mono Laser Multifunction
  • Velocidad/rendimiento aproximado: Up to 40 ppm
  • Conectividad: USB 2.0, Ethernet, Wi-Fi
  • Capacidad de alimentación: 350 sheets capacity
  • Consumible compatible: B310/B315 series toner cartridges
  • Uso recomendado: Medium office workgroups
  • Drivers / firmware oficial

Steps to follow

  1. 1

    Check physical network connection

    Verify the Ethernet cable is securely connected to both the device and your router.

  2. 2

    Power cycle networking hardware

    Turn off the printer and the router to refresh DHCP IP address assignment.

  3. 3

    Configure static IP

    Manually set a static IP address in the network menu to avoid future conflicts.

Frequently asked questions

This error code signifies a network communication failure, typically caused by an IP conflict or incorrect DNS settings that prevent the printer from receiving jobs.

It is not critical, but it interrupts operations. It is usually fixed by adjusting the printer's network configuration settings.

The B315 uses B310/B315 series toner cartridges. Genuine Xerox cartridges are recommended for optimal system compatibility.

Review your network connectivity every 6 months, or whenever there are changes to your office network infrastructure.

Xerox B315 error 016-799: Troubleshooting Guide | Vimazdev