016-799B310

Xerox B310 Error 016-799: Easy Troubleshooting Guide

The Xerox B310 error 016-799 is a frequent notification indicating a network communication failure. If you are asking yourself 'why is my Xerox B310 showing error 016-799', it usually points to a temporary IP conflict or network handshake issue that can be cleared with basic steps. The Xerox B310 is designed for professional environments where stable networking is critical.

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Common causes

  • 1IP address conflict within the LAN.
  • 2Physical failure of the Ethernet cable.
  • 3Outdated device firmware causing communication instability.
  • 4Network timeout due to heavy traffic on the office server.

Solutions

Quick Diagnosis

The error 016-799 manifests when the device loses its connection to the host server. Confirm by checking if the network LED on the rear port is flashing normally.

Step-by-Step Solution

  1. Turn off the printer and disconnect from power for 30 seconds.
  2. Verify the Ethernet cable is not damaged.
  3. Restart your local router or network switch.
  4. Assign a static IP address in the network settings menu.

Prevention and Maintenance

Keep the printer firmware updated via the official website to ensure optimal network protocol compatibility. Using original consumables prevents internal drum wear.

When to Call a Technician

If communication issues persist after a factory network reset, the main board or internal network card may require professional inspection.

Device Technical Specs

  • Technology: Monochrome Laser
  • Speed: Up to 42 ppm
  • Connectivity: Ethernet, USB, Wi-Fi
  • Capacity: 250-sheet input tray
  • Consumable: B310 series toner cartridge
  • Recommended Use: Office/Small Business
  • Official Drivers / firmware

Steps to follow

  1. 1

    Power Cycle

    Turn off the printer and unplug it for 30 seconds.

  2. 2

    Check Cables

    Ensure the Ethernet cable is securely connected.

  3. 3

    Static IP

    Set a static IP address through the control panel.

Frequently asked questions

This error means there is a network communication breakdown between the printer and the server.

It is not critical; it usually resolves with a simple power cycle of your router and printer.

It uses the Xerox B310 series toner cartridges.

Ensure your printer firmware is up to date and use stable wired connections.