016-799AltaLink B8155

Xerox AltaLink B8155 Error 016-799: Quick Guide

The Xerox AltaLink B8155 error 016-799 is a network communication code that typically triggers during SMB scanning or network file operations. It indicates that the printer failed to authenticate with the target server or file path. This error is primarily resolved through the device web administrative console.

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Common causes

  • 1Outdated SMB protocol authentication in settings.
  • 2Expired credentials for the target shared folder.
  • 3IP address conflict within the local network.
  • 4Target server rejecting unsecured encrypted connections.

Solutions

Diagnóstico rápido

The 016-799 error indicates an 'Access Denied' or 'Server Rejected' status. Check if other workstations can access the destination path successfully with the same credentials.

Solución paso a paso

  1. Check network: Ensure Ethernet connection is active and the printer IP address has no conflicts.
  2. Verify protocols: Access the Web UI -> Properties -> Services -> Scanning, and verify the network protocol is set to SMBv3.
  3. Validate credentials: Confirm that the user name and password for the shared folder have not expired.
  4. Reboot: Save settings and restart the printer to establish a new connection session.

Prevención y mantenimiento

Assign a static IP address to the machine and keep the firmware up to date to ensure compliance with modern SMB security standards. Using genuine Xerox toner maintains system stability.

Cuándo llamar a un técnico

If the error persists after confirming server credentials and network settings, the onboard network interface may be experiencing a hardware failure requiring technical support.

Ficha técnica del equipo

  • Technology: Multifunction Laser
  • Speed: 55 ppm
  • Connectivity: Gigabit Ethernet, USB 3.0
  • Paper Capacity: Up to 6,140 sheets
  • Compatible Consumables: AltaLink B81XX series
  • Recommended Use: Enterprise / High-Volume Office
  • Drivers / Firmware

Steps to follow

  1. 1

    Check network

    Ensure Ethernet connection is active and IP settings are correct.

  2. 2

    Verify protocols

    Access the Xerox Web Interface and update SMB authentication settings.

  3. 3

    Reboot

    Restart the printer to apply changes.

Frequently asked questions

This error occurs due to communication failures during SMB scanning, usually caused by invalid credentials or outdated protocols.

No, it is purely a configuration issue related to network authentication and software settings.

This model uses the AltaLink B81XX series toner.

Regularly update the device firmware and ensure the destination folder permissions are correctly managed.