016-767WorkCentre 3655i

Xerox WorkCentre 3655i error 016-767: DNS Resolution Failure

The Xerox WorkCentre 3655i error 016-767 occurs when the device fails to reach the DNS server to translate hostnames into IP addresses. This stops the printer from reaching network services. When asking why does my Xerox WorkCentre 3655i show 016-767?, verify your printer's TCP/IP network settings.

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Common causes

  • 1Incorrect DNS server IPs.
  • 2DNS server offline.
  • 3Missing gateway configuration.
  • 4IP conflict on the network.

Solutions

Diagnóstico rápido

016-767 is a DNS resolution failure. If the internet or internal network services don't work, DNS is the issue.

Solución paso a paso

  1. Web GUI: Log into the printer's web interface.
  2. TCP/IP: Find network settings.
  3. DNS: Update the DNS server IPs.
  4. Ping: Test connectivity.

Prevención y mantenimiento

Use stable external DNS servers if your local one is flaky.

Cuándo llamar a un técnico

If manually assigned DNS IPs do not resolve the error, replace the network interface cable or module.

Ficha técnica del equipo

  • Technology: Multifunction Laser
  • Speed: 47 ppm
  • Connectivity: Ethernet
  • Consumibles: 106R02723 toner
  • Usage: Corporate
  • Official drivers / firmware