016-758WorkCentre 3655i

Xerox WorkCentre 3655i Error 016-758: Troubleshooting Guide

The Xerox WorkCentre 3655i error 016-758 occurs when the printer struggles to interpret a print job sent via the network. This notification usually signals that the print file is corrupted or incompatible, necessitating a system buffer clear. As a high-volume device, effective memory management is essential to prevent these unexpected operation halts.

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Common causes

  • 1Corrupted print data sent from the network.
  • 2Outdated print drivers on the host computer.
  • 3RAM memory overflow due to oversized print jobs.
  • 4Incompatible page description language (PCL/PostScript).

Solutions

Diagnóstico rápido

The 016-758 error appears on the control panel immediately after sending a document. To confirm the issue is file-related rather than hardware, print an internal configuration page; if it prints successfully, the document is likely the culprit.

Solución paso a paso

  1. Reboot the device by turning it off at the main switch for one minute.
  2. Clear the print queue on your computer to remove stuck data packets.
  3. Simplify the file by sending a single, basic page instead of a complex high-res document.
  4. Update the print driver on the workstation to the latest version.

Prevención y mantenimiento

Perform a complete weekly shutdown to refresh memory buffers. Keep firmware updated regularly. Always use original toner cartridges to protect internal drum life.

Cuándo llamar a un técnico

If the error persists after printing internal reports and performing a hard reset, there may be a fault in the system board (SBC).

Ficha técnica del equipo

  • Technology: Monochrome laser multifunction
  • Speed: Up to 37 ppm
  • Connectivity: Ethernet 10/100/1000 Base-T, USB 2.0
  • Paper Capacity: 550-sheet standard tray
  • Consumables: Xerox 3655i series toner
  • Recommended Use: Enterprise high-demand environments
  • Drivers / official firmware

Steps to follow

  1. 1

    Reboot the device

    Turn off at the main switch for one minute to clear temporary memory.

  2. 2

    Clear queue

    Access the Windows/Mac print queue and cancel all pending documents.

  3. 3

    Update drivers

    Download the latest version from the Xerox website for your OS.

Frequently asked questions

This usually indicates the device received a print job format it cannot process, leading to a network communication timeout.

It is a software communication fault, not a physical hardware failure. It is generally easy to resolve by resetting the job queue.

This device uses the Xerox 3655i series toner family; genuine supplies are recommended for optimal performance.

Regular firmware updates and ensuring all PCs use the correct, current PCL6 driver are the best preventative measures.