016-758AltaLink C8170

Xerox AltaLink C8170 016-758 Error: Quick Solution

The Xerox AltaLink C8170 error 016-758 occurs when the device fails to complete a Scan-to-Folder (SMB) operation due to authentication or network faults. This code typically points to the SMB destination being unreachable with the configured credentials or a security blockage at the destination server. This issue is very common following server OS updates.

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Common causes

  • 1Changed password for the scan user account.
  • 2Server update disabling older SMB versions.
  • 3Destination server IP or hostname change.
  • 4Firewall policies blocking SMB port 445.

Solutions

Quick Diagnosis

If scanning fails, test if other devices can access the shared folder. If they can, the problem is specific to the Xerox profile credentials.

Step-by-Step Solution

  1. Web Access: Log into the AltaLink C8170 web interface (CentreWare).
  2. SMB Review: Go to 'Scan' and verify the shared path is accurate.
  3. Credential Renewal: Re-enter the username and password (ensure domain/username format).
  4. Network Test: Run the connection test from the printer UI.

Prevention and Maintenance

Use a dedicated scan user account with no password expiration policies. If security requirements permit, ensure SMB v3.0 support is enabled.

When to Call a Technician

If permissions are verified and access works from other clients but the Xerox printer still flags 016-758, a firmware update or DNS troubleshooting might be required.

Technical Specifications

  • Technology: Color Multifunction Printer
  • Speed: 70 ppm
  • Connectivity: Ethernet, optional Wi-Fi
  • Input: 3,140 sheets
  • Consumables: Xerox AltaLink C8170 Toner Series
  • Recommended usage: High-volume corporate
  • Official drivers / firmware

Steps to follow

  1. 1

    Check SMB

    Access the SMB server and confirm the shared folder is active.

  2. 2

    Update credentials

    Re-enter the scan username and password in the printer web interface.

  3. 3

    Test connection

    Use the 'Test Configuration' tool on the printer screen.

Frequently asked questions

This error generally occurs due to authentication issues or changes in Windows SMB server security configurations.

No, this is strictly a network and connectivity fault; consumables have no impact.

Yes, if security policies changed, the printer might have lost folder access permissions.

Use static IPs and ensure the scan user account has permanent write permissions.