016-749WorkCentre 5955

Xerox WorkCentre 5955 error 016-749: Network Fix

The Xerox WorkCentre 5955 error 016-749 is a common network connectivity issue. It signifies that the device is unable to reach the destination server for scanning. Why does my Xerox WorkCentre 5955 show error 016-749 is almost always due to credential expiration, server permission changes, or firewall blocks.

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Common causes

  • 1Expired service account credentials.
  • 2Server security settings restricting SMB access.
  • 3Network timeout or DNS resolution failure.
  • 4Firewall policies blocking scan traffic.

Solutions

Diagnóstico rápido

If printing is fine but scan-to-network is down, the error 016-749 points directly to communication between the Xerox and the network server.

Solución paso a paso

  1. IP: Verify the static IP address is not causing conflicts.
  2. Credentials: Re-enter the username and password for the shared folder.
  3. SMB Version: Check if your server settings now require SMBv2/3.
  4. Firewall: Ensure the network path is open on the host server side.

Prevención y mantenimiento

Use service accounts for automated tasks to avoid password expiration. Always keep documentation of the network mapping settings to troubleshoot future connectivity drops quickly.

Cuándo llamar a un técnico

If all network and credential configurations are confirmed and the unit still cannot reach the server, contact support to test the internal Ethernet port.

Ficha técnica del equipo

  • Technology: Laser Multifunction.
  • Speed: 55 ppm.
  • Connectivity: Gigabit LAN.
  • Protocols: SMB, FTP, SMTP.
  • Consumable compatible: N/A (software).
  • Recommended Use: Connected office environments.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Check IP

    Ensure the device has a static IP address within your network subnet.

  2. 2

    Verify SMB

    Check if user credentials for the shared folder on your server are valid and active.

  3. 3

    DNS Setup

    Check that the configured DNS server is resolving the target path correctly.

Frequently asked questions

This error means there's a connectivity breakdown when attempting to transfer data via protocols like SMB or FTP.

It is not hardware-serious, but it stops 'Scan to Folder' and network delivery services.

No, this is a network configuration issue, not a mechanical hardware failure.

Use dedicated service accounts for scanning and keep firmware updated for protocol support.