016-749WorkCentre 4265

Error 016-749 Xerox WorkCentre 4265: Format issue

The Xerox WorkCentre 4265 error 016-749 is a data processing failure that occurs when the device attempts to print a document whose syntax or format is incompatible with the configured print language (PCL/PostScript). This error often originates from documents with high-resolution images, rare embedded fonts, or corrupt PDF files sent from a specific machine. Clearing the printer's memory is often sufficient to resolve the error.

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Common causes

  • 1PCL vs PostScript rendering conflict in PDF documents.
  • 2Corrupted print processor memory cache.
  • 3Outdated or incompatible print driver.
  • 4File containing poorly encoded fonts or images.

Solutions

Diagnóstico rápido

The 016-749 is a "job syntax error". If the printer works well for other documents but fails with one specific file, the file is responsible. If it fails with all documents, your PC's driver configuration is the root cause.

Solución paso a paso

  1. Cancel the conflicting job from the Windows/Mac print queue manager.
  2. If the error persists, turn off the printer for 60 seconds to clear the processor cache.
  3. Try printing the document as "Image" (a setting in the PDF advanced print properties).
  4. If the error occurs from multiple workstations, update the driver to the latest Xerox global driver.

Prevención y mantenimiento

Avoid printing files with unusual fonts, as the printer might not be able to render them. Keep your Print Driver suite updated to the latest version provided by Xerox support.

Cuándo llamar a un técnico

Only if the error persists even when printing internal status pages without being connected to a network, then the data processing main board has an internal failure.

Ficha técnica del equipo

  • Technology: Laser multifunction printer.
  • Speed/Performance: 55 ppm.
  • Connectivity: Ethernet, USB, fax.
  • Paper Capacity: 620 to 3,140 sheets.
  • Compatible Consumables: Xerox 4265 toner (4265 family).
  • Recommended Use: Corporate environments.
  • Official drivers / firmware

Steps to follow

  1. 1

    Clear print queue

    Cancel all pending print jobs from your computer's print queue.

  2. 2

    Driver check

    Ensure the installed print driver exactly matches the 4265 model.

  3. 3

    Power cycle

    Power off and on the printer to clear the internal processor cache.

Frequently asked questions

Error 016-749 occurs when the printer receives a file with data formatting that it cannot correctly interpret.

Verify that the PDF or Word file you are printing doesn't have corrupt fonts or out-of-margin elements.

It uses 4265 series toner to ensure compatibility with the internal processing system.

Usually not; it is typically a conflict between the user's driver and the specific file trying to be printed.