016-720WorkCentre 3655i

Xerox WorkCentre 3655i error 016-720: Network Scan Failure

The Xerox WorkCentre 3655i error 016-720 typically occurs during network scan-to-folder operations. It signals that the target network path is unreachable or has blocked credentials. When you ask why does my Xerox WorkCentre 3655i show 016-720?, check your Windows share permissions and SMB protocol settings.

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Common causes

  • 1Inaccessible network folder.
  • 2Wrong login credentials.
  • 3SMB version mismatch.
  • 4Firewall blocks.

Solutions

Diagnóstico rápido

016-720 is a scan handshake failure. If the destination folder is offline, the printer cannot complete the transfer.

Solución paso a paso

  1. Target: Confirm the destination folder is accessible.
  2. Auth: Check login credentials.
  3. Protocol: Ensure SMB v2/3 is enabled on both sides.
  4. UNC: Update the network path.

Prevención y mantenimiento

Use FQDN (Hostnames) instead of IP addresses to maintain stability.

Cuándo llamar a un técnico

If the configuration matches standard network policy but fails, a firmware upgrade is required.

Ficha técnica del equipo

  • Technology: Multifunction Laser
  • Speed: 47 ppm
  • Connectivity: Ethernet
  • Consumibles: 106R02723 toner
  • Usage: Corporate
  • Official drivers / firmware