016-720AltaLink C8170

Xerox AltaLink C8170 016-720 Error: Network Troubleshooting

The Xerox AltaLink C8170 error 016-720 occurs when the printer fails to establish a secure connection or authenticate with a network server. Users often ask why does my Xerox AltaLink C8170 show error 016-720 when scanning to a shared folder. This issue is typically resolved by checking network permissions or verifying DNS/SMTP settings.

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Common causes

  • 1DNS Failure: Printer cannot resolve target server name.
  • 2SMB Credentials: Expired passwords or folder permission issues.
  • 3Network Timeout: Latency issues during high server load.
  • 4Firmware Outdated: Incompatibility with updated server protocols.

Solutions

Quick Diagnosis

If you see error 016-720, the printer is online but cannot complete tasks like network scanning or email transmission. Check your Ethernet cable and the target server status first.

Step-by-Step Solution

  1. IP Verification: Confirm the device has a static IP address in network settings.
  2. Ping test: Run a ping command from a workstation to the printer's IP address.
  3. Protocol review: Verify in the admin interface that your SMB or SMTP server credentials are valid.
  4. Restart: Power cycle the printer and unplug the network cable for 10 seconds.

Prevention and Maintenance

Use static IPs for your devices to avoid DHCP conflicts. Perform regular firmware updates via CentreWare IS. Always use genuine consumables to ensure that system electronics operate within factory parameters.

When to Call a Technician

If the server access is correct and protocols are valid, the internal NIC might be faulty and may require motherboard inspection.

Technical Data

  • Technology: Intelligent Color Laser MFP.
  • Performance: Up to 70 ppm.
  • Connectivity: Gigabit Ethernet, Wi-Fi optional.
  • Input Capacity: Up to 5,140 sheets.
  • Compatible Consumables: Xerox AltaLink C8170 Series.
  • Use Case: Connected corporate environments.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    IP Verification

    Go to network settings and ensure the device has a correctly configured static IP address.

  2. 2

    Ping test

    Run a ping command from a terminal to the printer's IP address to check connectivity.

  3. 3

    Protocol review

    Check the admin panel to ensure SMB or SMTP server credentials have not expired.

Frequently asked questions

This error usually indicates an authentication or communication failure between the network server and the device.

Yes, if the error prevents scanning to folder or network printing, it will significantly hinder daily office productivity.

Consumables do not affect the network, but always use genuine toner to prevent unrelated system errors.

Keeping the firmware updated is essential to avoid conflicts with modern network security protocols.

Xerox AltaLink C8170 016-720 Error: Network Troubleshooting | Vimazdev