016-538Xerox AltaLink B8145

Fixing Xerox AltaLink B8145 Network Error 016-538

Error code 016-538 on the Xerox AltaLink B8145 series indicates a failure in network authentication or communication protocol when using scanning features like SMB or FTP. This typically occurs when credentials are outdated or the server handshake fails due to protocol mismatches. Addressing this is vital for restoring document scanning workflows.

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Common causes

  • 1Expired user credentials on the destination server.
  • 2SMB protocol version mismatch between device and server.
  • 3Network connectivity or firewall restrictions.

Solutions

Validate SMB Credentials

  1. Log in to the CentreWare Internet Services (CWIS) interface as admin.
  2. Navigate to the 'Scan' section and locate your destination repository.
  3. Re-enter the username and password to ensure they haven't changed.

Verify Protocol Compatibility

  1. Confirm the machine is using the required SMB version (v2/v3).
  2. Check the system date and time settings to ensure successful handshakes.

Steps to follow

  1. 1

    Enter IP

    Access the device's web interface via a web browser using its IP address.

  2. 2

    Check Repository

    Go to 'Properties' then 'Scan to File' settings.

  3. 3

    Update & Save

    Review the destination path and credentials, then click 'Apply' to save changes.

Frequently asked questions

It signals a network communication failure, specifically an authentication error when attempting to reach a network shared folder.

Absolutely. The scan user account must have full write access to the specific destination folder on the server.

Check if the server's security policy has updated recently or if there are restrictions blocking the device's IP address.

Fixing Xerox AltaLink B8145 Network Error 016-538 | Vimazdev