016-500Xerox VersaLink B405

Fix Error 016-500 Xerox VersaLink B405: Network Guide

Error code 016-500 on the Xerox VersaLink B405 appears when the device encounters an internal error during network command processing or authentication requests. It often happens due to IP conflicts, misconfigured DNS settings, or network timeouts.

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Common causes

  • 1IP address conflict with another device on the local network.
  • 2Incorrect DNS configuration preventing server communication.
  • 3Authentication failure with the SMB or Email server.

Solutions

Network Verification

  1. Access the control panel and check IP settings (Static vs DHCP).
  2. Ensure the Ethernet cable is securely connected and not damaged.
  3. Restart the switch or router connected to the machine.

Steps to follow

  1. 1

    Check IP

    Print a configuration report to confirm the IP address is valid.

  2. 2

    Network reset

    Go to network settings on the screen and perform a network reset.

  3. 3

    Firmware update

    Ensure the firmware is updated to the latest version available from Xerox.

Frequently asked questions

No, 016-500 is primarily a software and connectivity issue. Hardware replacement is rarely needed.

It occurs when the server takes too long to respond to the printer, causing the process to abort.

Yes, but a static IP is recommended for multifunction printers to prevent connectivity issues when the address changes.