016-310Xerox WorkCentre 6515

Fixing Xerox WorkCentre 6515 Error 016-310

Error 016-310 on the Xerox WorkCentre 6515 typically signals a network protocol failure, usually related to DNS resolution or IP settings. When the device fails to reach the network gateway or external servers, it triggers this error code, effectively stopping network-dependent tasks.

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Common causes

  • 1Unreachable or misconfigured DNS server settings.
  • 2IP address conflict on the local area network.
  • 3Failing Ethernet cable or network switch port.

Solutions

IP Address Check

  1. Enter the printer control panel.
  2. Navigate to 'Machine Status' > 'Network'.
  3. Confirm that the IP address is correctly assigned or set to static.

DNS Configuration

  1. Access the web interface (CWIS) via a browser.
  2. Go to 'Properties' > 'Connectivity'.
  3. Verify that the DNS server addresses match your current ISP or network settings.

Steps to follow

  1. 1

    Cycle Power

    Restart both the printer and the router to refresh DHCP tables.

  2. 2

    Check Config

    Print a configuration page to verify the current IP parameters.

  3. 3

    Update DNS

    Manually set secondary DNS to 8.8.8.8 in the settings to ensure external connectivity.

Frequently asked questions

It is most frequently caused by the printer failing to resolve names on the network, usually due to incorrect DNS configuration.

Yes, switching to Wi-Fi can help troubleshoot if the Ethernet port is damaged, though stable wired connections are preferred for offices.

If the DHCP lease expires and there is a conflict in the router, the printer may lose its connection details. A static IP resolves this.