010-397WorkCentre 5945i

Xerox WorkCentre 5945i error 010-397: Solution

The Xerox WorkCentre 5945i error 010-397 is a warning related to the fuser module's electrical communication. Unlike simple temperature errors, this code suggests a signal interruption traveling between the fuser and the logic board. It is a warning that requires technical attention if a simple restart does not resolve it.

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Common causes

  • 1Bent connection pin on the fuser module interface.
  • 2Low Voltage Power Supply (LVPS) failure.
  • 3Signal interruption due to conductive dust buildup in the fuser.
  • 4Partial disconnection of internal fuser block wiring.

Solutions

Quick Diagnosis

Error 010-397 locks the machine at startup. If you notice the printer starts its warm-up cycle but stops before being ready, there is likely an interruption in the fuser's connector signal.

Step-by-step Solution

  1. Power cycle: Turn off and unplug the equipment completely for 15 minutes to reset the motherboard.
  2. Verify cables: With the machine off, remove and reinsert the fuser module to ensure electrical connectors make perfect contact.
  3. Check power: Verify that the voltage in the wall outlet is constant, as fluctuations can cause false communication alerts.
  4. Boot test: Turn the equipment back on and check if the error persists.

Prevention and Maintenance

Protect the equipment with a high-capacity surge protector. Avoid exposing the fuser to extremely humid environments, as condensation on internal connectors is a common cause of electrical communication errors. Use only Xerox-certified spare parts.

When to Call a Technician

If the 010-397 code persists after resetting the fuser module, there may be a fault in the Low Voltage Power Supply (LVPS) or the main logic board that requires expert support.

Ficha técnica del equipo

  • Technology: Multifunction Laser
  • Speed/Performance: 45 ppm
  • Connectivity: Gigabit LAN, USB
  • Feed capacity: 4,700 sheets
  • Compatible consumable: Xerox 006R01603 (Toner)
  • Recommended use: Large corporate environments
  • Official drivers / firmware

Steps to follow

  1. 1

    Power cycle

    Turn off and unplug the equipment completely to reset the motherboard.

  2. 2

    Verify cables

    Ensure the fuser module connection is firm and does not have bent pins.

  3. 3

    Check power

    Ensure the wall outlet provides the stable voltage required for the equipment.

Frequently asked questions

010-397 indicates an error in the communication signal between the fuser and the control board, preventing safe heating.

No, the unit self-protects by blocking printing to prevent fire hazards or severe electrical damage to the fuser.

To maintain fuser integrity, always use Xerox 006R01603 toner.

Connect your equipment to a UPS or voltage stabilizer to prevent current spikes that damage sensors.

Xerox WorkCentre 5945i error 010-397: Solution | Vimazdev