009-654B310

Xerox B310 error 009-654: Toner issues fixed

The Xerox B310 error 009-654 is a warning related to the toner cartridge recognition. This error appears when the printer cannot verify the consumable chip or when physical contact is poor. It is a very common issue during cartridge replacement, usually solved by ensuring the cartridge is fully seated.

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Common causes

  • 1Dirty or damaged toner chip.
  • 2Improper installation.
  • 3Worn electrical pins in the printer housing.
  • 4Firmware mismatch.

Solutions

Diagnosis

If the error appeared after installation, the chip may be dirty or misaligned. Check the cartridge for any remaining shipping labels blocking the connection point.

Troubleshooting steps

  1. Open the front door.
  2. Pull out the toner/drum assembly.
  3. Clean the chip contacts carefully.
  4. Re-insert the cartridge firmly.
  5. Restart the printer to re-poll the toner chip.

Maintenance

Avoid touching the gold contacts on the chip to prevent oils from causing interference. Always install original brand supplies for the best compatibility.

When to call a technician

If multiple genuine cartridges trigger this error, the contact pin assembly inside the printer door might be damaged.

Technical specifications

  • Technology: Monochrome Laser.
  • Speed: Up to 42 ppm.
  • Connectivity: Wi-Fi / USB / Ethernet.
  • Capacity: 350-sheet standard input.
  • Supply series: Xerox 006R04359.
  • Use Case: Mid-volume office.
  • Drivers / firmware support

Steps to follow

  1. 1

    Reseat toner

    Open front cover and remove the toner cartridge entirely.

  2. 2

    Clean chip contacts

    Wipe the gold chip contacts with a soft, lint-free cloth.

  3. 3

    Reinsert

    Push the cartridge back firmly until it snaps into position.

Frequently asked questions

It means the printer cannot communicate with the toner cartridge's electronic chip.

Yes, by reseating the cartridge you can often restore the contact needed for chip detection.

It uses the Xerox 006R04359 original toner series.

Always use authentic supplies to ensure firmware compatibility.