005-280WorkCentre 7970

Xerox WorkCentre 7970 error 005-280: Scan Network Fix

The Xerox WorkCentre 7970 error 005-280 is a network error occurring when the device fails to reach the configured SMB scan destination. This is frequently triggered by server-side updates or credential changes. It is a strictly communication-based issue.

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Common causes

  • 1Expired Active Directory user credentials.
  • 2Server security update blocking SMB 1.0.
  • 3Invalid folder path string.
  • 4Incorrect DNS or gateway configuration.

Solutions

Diagnostic Check

The printer shows 005-280 during scan operations. Verify if your computer can access the destination folder with the same credentials used by the printer.

Step-by-Step Resolution

  1. Open the device web interface (CentreWare).
  2. Navigate to Scan to Folder settings.
  3. Re-enter the path and credentials.
  4. Verify that SMB protocol v2.0 or higher is enabled.

Prevention and Maintenance

Always use static IPs for network hardware. Periodically review security protocols on your local file server to ensure compatibility with legacy MFP firmware.

When to Call a Technician

If the printer is unreachable by ping or the NIC shows no link activity, you may need a technician to check the internal network interface card.

Technical Data

  • Technology: Networked Scan MFP
  • Protocols: SMB, FTP, SMTP
  • Connectivity: Gigabit Ethernet
  • Consumable: Genuine Xerox WorkCentre 7970 Toner
  • Usage: Corporate scanning
  • Official Drivers / firmware

Steps to follow

  1. 1

    Check network IP

    Ensure the printer is connected to the network and has a valid static IP address.

  2. 2

    Validate SMB

    Log into CentreWare and verify SMB scan destination credentials.

  3. 3

    Update SMB protocol

    Switch to SMB v2 or v3 as older v1 protocols are likely blocked by your server security policy.

Frequently asked questions

It is a network communication failure that prevents scanning files to a designated folder via SMB.

No, it is limited to the scanner's communication functionality and doesn't affect print jobs.

No, toner has no impact on network scan connectivity; focus on network settings instead.

Use a static IP for the device and ensure the server's SMB 2.0/3.0 protocol remains compatible with the Xerox firmware.