005-280VersaLink C400

Xerox VersaLink C400 error 005-280: Scan failure

The Xerox VersaLink C400 error 005-280 is a failure in the scanning processes (typically network scan or SMB). This issue prevents the digitized document from reaching its destination on the computer or server. To fix this code, you must verify the network configuration and access permissions for the configured folders.

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Common causes

  • 1Authentication Failure: Shared folder username or password has changed.
  • 2Inaccessible Network: The server hosting the file does not respond to the printer.
  • 3Incompatible SMB Protocol: Printer trying to connect using an outdated SMB version.
  • 4Locked Network Cache: Scan system hung while waiting for a response, locking the task.

Solutions

Diagnóstico rápido

If scanning to USB works but scanning to network does not, the problem is the SMB configuration or server permissions. If scanning does not initiate at all, there might be a hardware error in the scanner module.

Solución paso a paso

  1. Verify the destination configured on the panel to see if the path is active.
  2. Test USB scanning to rule out a total scanner failure.
  3. Review network credentials in the web administration panel.
  4. Update firmware to resolve compatibility with SMB v2/v3 protocols.

Prevención y mantenimiento

Keep the scan glass clean from dust or fingerprints to improve sensor accuracy. Ensure that network passwords used for shared folders are updated in the printer settings.

Cuándo llamar a un técnico

If after correctly configuring permissions and updating firmware the 005-280 error persists, the scanner motor may need to be replaced by a technician.

Ficha técnica del equipo

  • Technology: Color Laser with integrated scanner
  • Speed: Up to 35 ppm
  • Connectivity: USB, network (Ethernet), optional Wi-Fi
  • Feeding capacity: 700 sheets
  • Compatible consumable: 106R035 series toner
  • Recommended use: High-volume document offices
  • Drivers / Official Firmware

Steps to follow

  1. 1

    Reset device

    Power off the printer and disconnect it from the network to force a scan service reset.

  2. 2

    Verify destination folder

    Ensure the shared folder (SMB) has correct write permissions enabled.

  3. 3

    Update firmware

    Check for updates to fix network authentication bugs.

Frequently asked questions

This error generally occurs when the scanner cannot complete sending the scanned file to the destination folder due to an authentication error or network block.

Try scanning directly to a USB drive. If it works, error 005-280 is a network configuration conflict or shared folder issue.

No, the 106R035 toner is independent of the scanning function. This is a logical and software problem.

Regularly clean the glass with a soft, non-abrasive cloth to prevent sensor read errors.

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