005-210VersaLink C500

Xerox VersaLink C500 error 005-210: Scan Failure

The Xerox VersaLink C500 error 005-210 signifies a failure to complete a network scan operation. Users wondering why is my printer showing error 005-210 typically have an authentication mismatch or a blocked destination path. Quick validation of network settings resolves this.

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Common causes

  • 1Invalid scan user credentials.
  • 2Write permission denied at the destination folder.
  • 3Network share name is offline or inaccessible.
  • 4Unsupported SMB protocol version.

Solutions

Diagnóstico rápido

If you get 005-210, the printer cannot 'talk' to your network folder. Checking the share permissions is what the error 005-210 means for most scanning setups.

Solución paso a paso

  1. Check destination: Verify the network folder is active and accessible.
  2. Validate credentials: Re-enter the scan credentials in the printer's Web interface.
  3. Verify permissions: Confirm the account has 'Write' access to the folder.
  4. Clear queue: Clear pending jobs and restart.

Prevención y mantenimiento

Check for password expirations on the scanning account. Update firmware to support new security protocols. Ensure folders have stable write permissions.

Cuándo llamar a un técnico

If all permissions are correct but scanning fails from all scan sources, an issue with the printer's internal scanning software might be present.

Ficha técnica del equipo

  • Technology: Color Laser with Scan
  • Performance: 45 ppm
  • Connectivity: USB 3.0, Ethernet
  • Capacity: 700 sheets
  • Consumable family: Xerox 106R0386X
  • Usage: Document Scanning
  • Official drivers / firmware

Steps to follow

  1. 1

    Check destination

    Verify the network folder is active and accessible via Windows Explorer.

  2. 2

    Validate credentials

    Re-enter the scan credentials in the printer's Web interface (CWIS).

  3. 3

    Clear queue

    Cancel pending scan jobs and perform a fresh test scan.

Frequently asked questions

The error 005-210 occurs when the scanner cannot transfer the file to the chosen destination due to access or authentication errors.

It is critical for scanning workflows but has no impact on print capability.

No, consumables do not influence network scanning errors; the issue is strictly configuration or permission-based.

Ensure share permissions are correctly set and monitor the password expiration status for the network account.

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