005-123WorkCentre 3345

Xerox WorkCentre 3345 error 005-123: Troubleshooting guide

The Xerox WorkCentre 3345 error 005-123 is a specific code related to the ADF scanner unit. It occurs when the machine cannot verify the scanning path, leading to operation failure. Read this guide to understand why my Xerox WorkCentre 3345 error 005-123 is happening and how to solve it.

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Common causes

  • 1Debris or paper stuck in the ADF sensor path.
  • 2Worn-out scanner rollers after heavy use.
  • 3Temporary firmware communication glitch.
  • 4Scanner motor failure requiring replacement.

Solutions

Quick Diagnosis

If you see 005-123, check your ADF unit for stuck paper or dust on the glass sensors.

Step-by-Step Solution

  1. Power cycle: Turn off the machine and unplug it for a full minute.
  2. ADF Inspection: Open the top lid and check the rollers.
  3. Cleaning: Wipe the scanner strip with a lint-free cloth.
  4. System Reset: Power back on and attempt a scan.

Prevention and Maintenance

Clean the rollers regularly with a soft cloth. Do not use paper with adhesive residue. Use genuine consumables for best results.

When to call a technician

If the error persists after cleaning, you may have a failed sensor, which requires professional service.

Device Technical Specifications

  • Technology: Monochrome Laser
  • Speed: Up to 40 ppm
  • Connectivity: USB, Ethernet, Wi-Fi
  • Input capacity: 300 sheets
  • Consumables: 106R03622 / 106R03624 cartridges
  • Usage: SMB office
  • Official drivers

Steps to follow

  1. 1

    Power cycle

    Power off the device and disconnect the power cord for 60 seconds.

  2. 2

    ADF Inspection

    Lift the ADF cover and clear any paper debris or obstructions.

  3. 3

    System Reset

    Restart the device to clear temporary firmware errors.

Frequently asked questions

The 005-123 error indicates a communication issue between the scanner and the main board, often due to a blocked sensor.

It is not critical to the machine, but you will not be able to scan or copy until it is cleared.

Use official Xerox toner cartridges for the 3345 series to ensure optimal performance.

Perform a dry cloth wipe once a month to prevent document feed errors.

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