003-970Xerox WorkCentre 6515

Resolving Error 003-970 on Xerox WorkCentre 6515

Error 003-970 on the Xerox WorkCentre 6515 appears when the device fails to reach the configured DNS server. This issue often disrupts 'Scan to Email' or 'SMB' workflows. Ensuring correct DNS configuration in the web interface is the key solution.

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Common causes

  • 1DNS server is unreachable.
  • 2Incorrect gateway settings.
  • 3Network IP conflict.

Solutions

Configure Static DNS

  1. Enter the printer's IP address in a web browser.
  2. Navigate to Properties > Connectivity.
  3. Set a static DNS server like 8.8.8.8.

Check Network Gateway

  1. Ensure the gateway address matches your local router.
  2. Check for network physical connectivity.

Steps to follow

  1. 1

    Access CWIS

    Open printer IP in browser.

  2. 2

    Update Settings

    Modify IPv4 settings.

  3. 3

    Restart

    Power cycle the device.

Frequently asked questions

Printing usually works, but remote scanning will likely fail.

Yes, but static IP/DNS is more stable for office networks.

Could be a change in the router or network configuration.