003-912WorkCentre 5945i

Xerox WorkCentre 5945i error 003-912 fix

The Xerox WorkCentre 5945i error 003-912 indicates a failure in SMTP server communication, primarily affecting Scan-to-Email functionality. Correcting server settings or network connectivity usually resolves this issue.

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Common causes

  • 1SMTP Failure: Incorrect credentials or server address.
  • 2Firewall blockage: Network policies preventing port access.
  • 3DNS Timeout: Server host name resolution failure.
  • 4Server down: SMTP service unreachable.

Solutions

Diagnóstico rápido

The error appears during email scanning. Check if other machines on the same network can successfully reach the SMTP server.

Solución paso a paso

  1. Access the CentreWare Internet Services (CWIS).
  2. Navigate to the 'Scan to Email' setup.
  3. Verify SMTP server IP and port configuration.
  4. Ensure ports 25, 587, or 465 are permitted through the firewall.

Prevención y mantenimiento

Use static IPs for email servers to ensure connectivity consistency. Firmware updates can resolve older protocol compatibility issues.

Cuándo llamar a un técnico

If all settings are verified but the device cannot reach the network, escalate to your IT support department to check for firewall blockages.

Ficha técnica del equipo

  • Technology: Monochrome Laser MFP.
  • Speed: 45 ppm.
  • Connectivity: Ethernet, USB.
  • Compatible Consumables: Original Xerox 5945 toner.
  • Use Case: Enterprise.
  • Drivers / firmware official

Steps to follow

  1. 1

    Check network

    Ensure physical network cable is connected.

  2. 2

    Verify DNS

    Double check DNS settings in CWIS.

  3. 3

    Test SMTP

    Verify SMTP port reachability.

Frequently asked questions

It is an SMTP communication failure; the device cannot reach the email server.

It only impacts scanning functions, not printing.

Uses WC 5945 toner cartridges.

Use static IP configurations for servers.