003-911VersaLink B625

Xerox VersaLink B625 error 003-911: Scan Fault Fix

The Xerox VersaLink B625 error 003-911 refers to a scan timeout error. Common queries involve what is the 003-911 error on Xerox, which indicates that the scanner module is not communicating properly with the processor.

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Common causes

  • 1Scan timeout issue.
  • 2ADF firmware/hardware communication failure.
  • 3SMB network interruptions.
  • 4Controller board malfunction.

Solutions

Diagnóstico rápido

The error 003-911 signals a failed connection during the scanning process. Test if direct copies work to isolate the network scan issue.

Solución paso a paso

  1. Hard power cycle: Unplug for 30 seconds.
  2. Scan test: Try a copy test.
  3. Cable check: Verify network integrity.
  4. Firmware check: Update to the latest version.

Prevención y mantenimiento

Keep scanner glass clean. Ensure latest drivers are installed.

Cuándo llamar a un técnico

If the error persists after updates, professional repair is needed.

Ficha técnica del equipo

  • Technology: Laser MFP
  • Speed: 65 ppm
  • Connectivity: USB, Ethernet, Wi-Fi
  • Capacity: 700 sheets
  • Supplies: 106R04064
  • Recommended use: Corporate
  • Drivers / official firmware

Steps to follow

  1. 1

    Hard power cycle

    Unplug for 30 seconds.

  2. 2

    Scan test

    Run a copy test.

  3. 3

    Cable check

    Verify network connections.

  4. 4

    Firmware check

    Update if available.

Frequently asked questions

Communication failure in the scanner system.

Sometimes yes.

106R04064.

Regular glass cleaning.

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