003-754Xerox VersaLink C415

Fixing Error 003-754 on Xerox VersaLink C415 Guide

The 003-754 error code on the Xerox VersaLink C415 indicates that the machine cannot connect to the configured SMTP server. This prevents the scan-to-email feature from operating correctly. This guide provides the steps to verify network and server settings to restore functionality.

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Common causes

  • 1Incorrect or expired SMTP credentials.
  • 2Port blocking by the network firewall.
  • 3Incorrect DNS server configuration on the device.

Solutions

Check SMTP Credentials

  1. Access the printer's Embedded Web Server (EWS).
  2. Navigate to 'Properties' and select 'Connectivity'.
  3. Review 'SMTP' settings and verify authentication details.
  4. Ensure the port number is correctly set according to your provider.

DNS Configuration Check

  1. Log into the network settings menu.
  2. Confirm the DNS server addresses are correct.
  3. Try manually entering a public DNS if connectivity persists as failed.

Steps to follow

  1. 1

    Access Admin Panel

    Navigate to the printer's IP address in a web browser.

  2. 2

    Verify SMTP Settings

    Update the mail server parameters in the Connectivity tab.

  3. 3

    Save and Test

    Apply settings and perform a test scan to confirm resolution.

Frequently asked questions

This is often caused by password rotations on the mail account or provider security updates.

Most modern services require STARTTLS. Check your email provider's technical documentation.

No, this code is limited to the scan-to-email function.