003-754AltaLink C8155

Xerox AltaLink C8155 Error 003-754: Network Scan Fault

The Xerox AltaLink C8155 error 003-754 indicates a failure during network scan-to-folder (SMB/FTP) tasks. This error occurs if the machine cannot authenticate with the target server or if the network path is unreachable. Common fixes involve updating shared folder credentials or verifying SMB protocol settings in the web interface.

3 views

Common causes

  • 1Expired or incorrect SMB credentials.
  • 2Security block on SMBv1 protocol.
  • 3Incorrect DNS server resolution.
  • 4Permission access denied on target folder.

Solutions

Diagnóstico rápido

The error 003-754 suggests a failed authentication or an invalid network path. Why does my printer show error 003-754? Most often, the server security settings or password requirements have changed.

Solución paso a paso

  1. Open the web interface using the device IP address.
  2. Check the workflow settings and confirm the username/password for the destination share.
  3. Run a connection test via the device's diagnostic menu.
  4. Enable SMBv2/v3, as modern network security often blocks legacy SMBv1.

Prevención y mantenimiento

Use DNS hostnames instead of static IPs for network destinations to prevent issues after IP changes. Keep the firmware updated to support current security protocols.

Cuándo llamar a un técnico

If the server side is perfectly configured and the credentials are valid but the error remains, the network interface card might require diagnostics.

Ficha técnica del equipo

  • Technology: Color Laser Multifunction
  • Protocols: TCP/IP, SMB, FTP, HTTPS
  • Connectivity: Gigabit Ethernet
  • Recommended Use: High-Volume Corporate
  • Drivers / Official Firmware

Steps to follow

  1. 1

    Check Connectivity

    Verify the device is properly connected to the network and has a valid IP address.

  2. 2

    Verify Credentials

    Update the SMB user credentials in the printer's web interface.

  3. 3

    Run Diagnostic

    Test the connection from the control panel to the shared folder destination.

Frequently asked questions

It indicates a failure in authentication or SMB protocol communication, often preventing successful network scanning.

Usually, it is a configuration issue with the destination server or outdated protocols like SMBv1 being blocked.

No, this error is unrelated to consumables; focus on the network and server permissions.

Ensure SMBv2/v3 is enabled and that your server address uses a resolvable DNS name.