003-340PrimeLink C9065v2

Xerox PrimeLink C9065v2 Error 003-340: Solutions

The Xerox PrimeLink C9065v2 error 003-340 commonly occurs when there is an interruption in the network communication protocol during scan jobs. This on-screen alert indicates that the device cannot locate the configured SMB or FTP destination. To resolve this issue, we must validate the IP configuration and user permissions on the local network.

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Common causes

  • 1Incorrect SMB server credentials.
  • 2IP address conflict in the local network.
  • 3Obsolete communication protocols (SMB v1 vs v2/v3).
  • 4Auto-negotiation failure on the Ethernet port.

Solutions

Diagnostic

If the error occurs during scanning, check if other devices can access the target folders. Sometimes, server security updates are the main cause.

Step-by-step Solution

  1. Check the integrity of the Ethernet cable and switch port.
  2. Use the CWIS web interface to re-validate destination server parameters.
  3. Update user credentials if server permissions have changed.
  4. Reset the network controller via the device administrative panel.

Maintenance

Set a static IP to prevent connectivity loss after router restarts. Regularly update the printer's firmware for compatibility with modern network security protocols.

When to call a technician

If network settings are correct but the error persists, the onboard network interface card (NIC) might be faulty and require replacement.

Technical Data

  • Technology: Laser production printer
  • Speed: Up to 65 ppm
  • Connectivity: Ethernet 10/100/1000 Base-T
  • Paper capacity: High-capacity feed
  • Consumable: PrimeLink C9065/C9070 series
  • Use: Corporate and graphic arts
  • Official Drivers / firmware

Steps to follow

  1. 1

    Check network cable

    Ensure the Ethernet cable is securely connected to the printer's port.

  2. 2

    Verify IP settings

    Access the network settings and confirm the static IP is correctly set.

  3. 3

    Reset services

    Perform a network reset via the printer's control panel.

Frequently asked questions

This error signals a communication failure with the scan server or local network.

If you rely on network scanning, you should resolve this promptly.

This error is network-related, not a consumable issue.

Use static IP addresses and keep the printer's firmware up to date.