000000A2SureColor T3170

Error 000000A2 on Epson SureColor T3170: Diagnostic

Code 000000A2 occurs on the Epson SureColor T3170 when the system detects excessive resistance or communication failure in the paper feed motor. This error prevents the plotter from successfully loading media, halting print jobs. Inspecting the paper path is critical for diagnosis.

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Common causes

  • 1Physical obstruction in the feed roller.
  • 2Misaligned paper load causing motor strain.
  • 3Premature wear of the traction rollers.

Solutions

Obstruction Check

  1. Inspect the paper feeding path.
  2. Ensure there are no scraps of paper or stuck labels.
  3. Verify the paper release lever is in the correct position.

Roll Check

  1. Remove the current paper roll.
  2. Check that the support spindle rotates freely.
  3. Reload the paper strictly following the alignment guide.

Steps to follow

  1. 1

    Visual Inspection

    Open the top cover and search for any paper scraps on the rail.

  2. 2

    Roller Cleaning

    Clean the traction rollers with a slightly dampened cloth.

  3. 3

    Load Test

    Attempt to load a new paper roll to verify motor response.

Frequently asked questions

Yes, wrinkled paper or folded edges can create resistance that the sensor interprets as a motor fault.

Not always; often the problem is solved by clearing the obstruction preventing the roller from spinning.

Keep the interior of the plotter dust-free and ensure you use paper that meets the manufacturer's weight specifications.